Glenbrook Square mall said a rumor circulating on social media suggesting children could no longer see Santa Claus without buying a photo package is “absolutely NOT true.”
WANE 15 received several questions about the rumor. In essence, it suggested Santa’s appearance at Glenbrook Square mall this holiday season would only be for paying customers – those who buy photo packages that range from $34.99 to $44.99.
Several people commented on Glenbrook’s Facebook page about the rumor. Some promised to boycott the mall, while another said the mall was “keeping poor children from having fun Christmas memories.”
Glenbrook Square replied to one comment and effectively explained that was not the case.
“It is absolutely NOT true,” the reply said. “Santa does not have a wait early in the season so he is just greeting children that walk past. Visiting Santa and sitting on his lap is free and the option to purchase a photo package is available.”
The comment said anyone who was turned away from a free visit with Santa should call the mall office.
Glenbrook has long offered photo packages for purchase, but has always allowed children to sit with Santa and tell him their Christmas wishes.
That is still the case, the mall clarified.
The mall is now offering reserved times for children to meet Santa, where families can skip the line. It requires a purchase of a photo package.
Santa will be at Glenbrook Square mall through Christmas Eve.