I&M offering payment programs and assistance plans to qualified customers

Local News

FORT WAYNE, Ind. (WANE) – Indiana Michigan Power (I&M) is offering a variety of payment options and programs, including grants to help qualified Indiana customers with their bill and weatherization improvements, to qualified customers.

“Helping our customers save energy and money while bringing value to their daily lives is important to Indiana Michigan Power,” said Gina Kostoff, I&M’s Energy Efficiency Residential Liaison manager. “I&M is empowering customers with programs, flexible payments plans, rebates and energy efficiency tips to help create a safe and efficient home for their families.”

In 2020, I&M said it helped nearly 157,000 customers with payment assistance plans and through various local community, state and federal organizations totaling more than $67 million. More than 130,000 Hoosiers received financial assistance and signed up for payment plans.

Neighbor to Neighbor Program

I&M said it collaborates with Dollar Energy Fund and area organizations to provide grants to help customers pay their electric bills. The Neighbor to Neighbor program helps low-income customers get back on their feet.

Since 2018, nearly 1,200 customers have received grants totaling nearly $270,000 through the support/help from I&M and local organizations.

Beginning Nov. 1, I&M said customers in Indiana can apply for winter heating grants. Customers can also help their neighbors in need by donating to the Neighbor to Neighbor program. Since 2018, customers have donated more than $97,000 to the Neighbor to Neighbor fund. For more click here.

Flexible Payment Options

I&M also provides customers with additional time to pay their bills and offers payment plans. I&M said it helped more than 100,000 Indiana customers with payment arrangements in 2020 alone. I&M offers payment extensions, which gives customers a few more days to pay their bill in full. The company said it also offers extended payment arrangements which enables customer to spread out their payments over a few months.

Local and Federal Assistance

Customers can call 211 or visit IN211.org for information about utility, housing, healthcare and many other types of assistance. They can also find a listing of local and federal assistance agencies on ElectricIdeas.com.

Saving Energy at Home

Customers can save at home by establishing easy, no-cost energy habits. I&M said it provides more than 100 tips on ElectricIdeas.com/Tips to help residential and business customers save energy. Customers can also find rebates and energy-saving products at ElectricIdeas.com/Home.

Income-qualified customers (those who make no more than 200% of the Federal Poverty Level) can sign up for a Virtual Home Energy Checkup. I&M said those customers will also receive an energy saving kit valued at up to $48 shipped directly to their home. Visit ElectricIdeas.com to learn more and sign up.

If the home qualifies, I&M can assist in scheduling recommended weatherization improvements with a qualified contactor and may be able to provide up to $4,000 in improvements. Visit Income Qualified Home Energy Checkup / Weatherproofing to learn more.

For more information and qualification details on any of these programs or services, call 1-800-311-4634 or visit IndianaMichiganPower.com/PaymentAssistance.

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