VA taking precautions against COVID-19


The following is a release from the U.S. Department of Veteran Affairs

FORT WAYNE, Ind.— The VA Northern Indiana Health Care System (VANIHCS) is committed to providing high-quality care while keepingVeterans safe from the coronavirus (COVID-19).

“Due to COVID-19 precautionary measures and out of concern for our Veterans, we are honoring current social isolation and distancing guidelines,” said Michael Hershman, VANIHCS, Director. “Through VA’s virtual care tools, we are able to leverage available technology to make sure that our patients and staff are as safe as possible during this time.

To help us address our Veterans’ most-urgent needs first, the VANIHCS asks that Veterans use our online tools for routine or non-urgent questions.

Here are some examples:

Telephone or Video Appointments – Veterans can receive care at home — either over the phone or via video using VA Video Connect on their computers, smartphones, or tablets. To set up telephone or video appointments, Veterans can send their provider a secure message on My HealtheVet by visiting Veterans may also call, but VA is requesting that Veterans only call with urgent needs at this time. To learn more about VA Video Connect, visit

(For questions call: 1-800-360-8387 Ext: 75269)

Prescription Refills – Veterans can request prescription refills and order and ship medications to their homes using My HealtheVet or the Rx Refill mobile app. Download the app at or:

  • Call automated telephone line (1-800-360-8387) with your prescription numbers ready
  • Call the pharmacy telephone center and speak with a pharmacy technician at: 765-677-3133 or 1-800-360-8387
  • Mail your refill slips

Mon-Fri 8:00 a.m. – 4:00 p.m. (closed holidays)

Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19. This application helps Veterans monitor for symptoms and can assist if they need to contact their VA facility for care. Enroll at

Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to your VA health care team to ask them nonurgent health questions. Register at

For medication renewals or refills, send the secure message to:

**Northern Indiana Pharmacy Triage Triage_Pharm Team

For more information about VA’s Connected Care technologies, visit

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