FORT WAYNE, Ind. (WANE) - Multiple unanswered complaints has landed a local general contractor an 'F' rating with the Better Business Bureau of Northern Indiana. The company, called Empire General Contractors is owned by Kenner Boyer.
According to Marjorie Stephens, who is the BBB's director of operations, Boyer's company has had a pattern of complaints that have not been resolved. She also said Boyer is not licensed with the Allen County Licensing Department. "Those things will take you down to an 'F' pretty quickly," said.
The BBB has opened an investigation into the company.
"We're just collecting information, collecting data from all the complaints, and trying to see what the pattern of complaints is," Stephens said. "Most of them so far are dealing with getting the money and not delivering the materials or doing the work. He's not returning phone calls and making excuses. Consumers feel they're being lied to."
Stephens said as of Wednesday afternoon, Boyer's business had three unanswered complaints.
One of those complaints came from Stacy Filler, who wanted Boyer to waterproof her basement.
Filler and her husband met Boyer when he offered to do work on the couple's chimney. The family declined, but after researching him on the BBB and talking to neighbors who had worked with him in the past, decided to let him fix the basement.
The couple and Boyer agreed to a contract, but Filler said Boyer barely did any work. Filler said one day Boyer showed up and brought his mother along to work alongside him.
Filler ended up writing checks to Boyer totaling $3,850. The total cost of the job would cost approximately $7,500, but Boyer never finished the job.
"It's not like we have money just stashed around," Filler said. "So, $3,800 is a lot of money."
NewsChannel 15 was able to present Filler's complaint and asked him about his 'F' rating with the BBB. He said the business put him nearly $7,000 in debt.
"I kept getting job and down payments for jobs, and I used the money to put back towards other jobs," Boyer said during a phone conversation with NewsChannel 15. "It was like trying to rob Peter, pay Paul, so I could get everything caught up. Obviously, it didn't happen that way."
Looking back at the situation, Boyer said he wished he had contacted his customers to tell them he was running behind and wanted to reschedule.
"I'm not a bad guy," Boyer said. "I'm sorry, things happen. I bit off more than my head can chew. It's my fault and I take full responsibility. I'm willing to setup some type of payment plan to pay back the people."
Boyer said his business took on over 200 jobs in the last three years, and said it only received a handful of complaints along the way.
Boyer said he plans to file the company under bankruptcy, and plans to begin working for a construction company in Ohio.
As for the Fillers, they have begun the process of taking the issue to small claims court.
Boyer said if anyone feels like they are owed money, they can contact him by email at firstname.lastname@example.org.
There will be several holiday-themed events this weekend in the Fort Wayne area, including Christmas displays, children’s parties, visits from Santa Claus, and more.
Governor Mike Pence is directing flags at Indiana state facilities be flown at half-staff on Saturday, Dec. 7 in honor of Pearl Harbor Remembrance Day.
A water main break has closed two lanes in the 1300-block of Lafayette Street, near Douglas Avenue.
A national campaign wants the NFL's Washington Redskins to change its name to not be offensive to Native Americans, and it could effect teams across the country.
The Lilly Endowment Inc. has given more than $62 million to 39 Indiana colleges and universities to increase employment opportunities for college graduates. receive
A two-car crash tied up traffic for a short time on Illinois Road at the entrance to Jefferson Pointe.
It's been a year since FBI agents and police raided several homes in Fort Wayne. The center of the investigation was Michael Fabini's home.
Contrary to popular belief, poinsettias are not toxic to humans or pets. Some mild side effects are possible if they are eaten.
A Fort Wayne man had the opportunity to have lunch with Nelson Mandela 20 years ago. He says the experience is something he has carried with him throughout the years.
The suspects face bank robbing charges, as well as charges of assaulting and putting in jeopardy the lives of others.
The yellow brick building that served for decades as the club house for the Elks Lodge 155 golf course in Fort Wayne is being demolished.
Buffalo Wild Wings donated $6,500 to the Boys & Girls Club's Fairfield location on Friday afternoon. The money will be used for youth sports tournaments.
A new event promises 12 days of delicious deals at Fort Wayne restaurants in January.
A woman arrested for shoplifting at a Fort Wayne Walmart identified herself as her husband's ex-wife when she was actually the man's current wife. The ex-wife then ended up getting arrested when the real wife failed to show up for court.
Gov. Mike Pence has ordered flags at Indiana state facilities to be flown at half-staff in tribute of Nelson Mandela and is asking businesses and residents to do so also to honor the world leader.