FORT WAYNE, Ind. (WANE) - Multiple unanswered complaints has landed a local general contractor an 'F' rating with the Better Business Bureau of Northern Indiana. The company, called Empire General Contractors is owned by Kenner Boyer.
According to Marjorie Stephens, who is the BBB's director of operations, Boyer's company has had a pattern of complaints that have not been resolved. She also said Boyer is not licensed with the Allen County Licensing Department. "Those things will take you down to an 'F' pretty quickly," said.
The BBB has opened an investigation into the company.
"We're just collecting information, collecting data from all the complaints, and trying to see what the pattern of complaints is," Stephens said. "Most of them so far are dealing with getting the money and not delivering the materials or doing the work. He's not returning phone calls and making excuses. Consumers feel they're being lied to."
Stephens said as of Wednesday afternoon, Boyer's business had three unanswered complaints.
One of those complaints came from Stacy Filler, who wanted Boyer to waterproof her basement.
Filler and her husband met Boyer when he offered to do work on the couple's chimney. The family declined, but after researching him on the BBB and talking to neighbors who had worked with him in the past, decided to let him fix the basement.
The couple and Boyer agreed to a contract, but Filler said Boyer barely did any work. Filler said one day Boyer showed up and brought his mother along to work alongside him.
Filler ended up writing checks to Boyer totaling $3,850. The total cost of the job would cost approximately $7,500, but Boyer never finished the job.
"It's not like we have money just stashed around," Filler said. "So, $3,800 is a lot of money."
NewsChannel 15 was able to present Filler's complaint and asked him about his 'F' rating with the BBB. He said the business put him nearly $7,000 in debt.
"I kept getting job and down payments for jobs, and I used the money to put back towards other jobs," Boyer said during a phone conversation with NewsChannel 15. "It was like trying to rob Peter, pay Paul, so I could get everything caught up. Obviously, it didn't happen that way."
Looking back at the situation, Boyer said he wished he had contacted his customers to tell them he was running behind and wanted to reschedule.
"I'm not a bad guy," Boyer said. "I'm sorry, things happen. I bit off more than my head can chew. It's my fault and I take full responsibility. I'm willing to setup some type of payment plan to pay back the people."
Boyer said his business took on over 200 jobs in the last three years, and said it only received a handful of complaints along the way.
Boyer said he plans to file the company under bankruptcy, and plans to begin working for a construction company in Ohio.
As for the Fillers, they have begun the process of taking the issue to small claims court.
Boyer said if anyone feels like they are owed money, they can contact him by email at firstname.lastname@example.org.
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